Your privacy is our priority

Introduction and Scope

This Privacy Policy ("Policy") describes in detail how the 9v99 platform ("we", "our", "9v99") collects, uses, stores, and protects the personal information of users ("you", "user") of the website 9v99.lat.

By registering on our platform or using our services, you are considered to have consented to the terms of this Privacy Policy. This Policy forms part of our Terms and Conditions.

9v99 believes that every user has full rights over their personal information. We follow international data protection standards and keep your data secure through SSL encryption and other technical measures.

What Information We Collect

9v99 collects the following types of information in order to provide a safe and reliable service. This data is collected only to the extent necessary for operating the platform.

2.1 — Information Provided at Registration

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Username and password
• Country and residential address

2.2 — Identity Verification (KYC) Information

• Scanned copy of National ID (NID) or passport
• Proof of residence document (e.g. utility bill)
• Selfie or photo (for identity confirmation)

2.3 — Financial Transaction Information

• bKash, Nagad, or Rocket account number (for transaction confirmation)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 — Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Site activity logs (login times, game play history)
• Information collected from cookies and similar tracking technologies

Purpose of Using Your Information

We use your information only for the following legitimate purposes and for no other purpose.

3.1 — Account Management and Verification

Collected information is used to create, manage, and secure your account. Information is used in the KYC process for age verification and identity confirmation.

3.2 — Financial Transaction Processing

Financial information is used to process deposits and withdrawals and to prevent fraud or money laundering. Transaction history is retained to facilitate investigation of suspicious transactions.

3.3 — Customer Support

Your contact information is used to resolve your issues or complaints, to operate the 24/7 live chat service, and to communicate with you.

3.4 — Platform Development

Data is used to analyze and improve the user experience, to evaluate new games or services before launch, and to quickly identify and resolve technical issues.

3.5 — Regulatory Compliance

Information is used to implement responsible gaming policies, prevent suspicious activity, and meet applicable legal obligations.

Disclosure and Sharing of Information

9v99 treats your personal information with strict confidentiality. Information may be shared with third parties only in the following limited circumstances and under strict conditions.

4.1 — Service Provider Partners

Payment processors (bKash, Nagad, Rocket, banks), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI), and technology service providers receive only the information necessary for their specific functions as our partners. These partners are bound by confidentiality agreements with us.

4.2 — Legal Obligations

Information may be shared with the relevant authorities in the event of a court order, a lawful request from a law enforcement agency, or applicable legal obligations.

4.3 — Fraud Prevention

If fraud or money laundering is suspected, user information may be shared with investigating agencies. This is necessary to protect the security of all users.

To be clear: Your information is never sold or rented to advertisers, marketers, or any other commercial third parties.

Cookies and Tracking Technologies

The 9v99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that ensure the platform functions correctly.

5.1 — Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and remember your preferences. Disabling them may prevent the platform from functioning properly.

5.2 — Analytics Cookies

These cookies are used to analyze and improve website performance. Information such as which pages are visited most and where issues occur is collected anonymously.

5.3 — Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may limit some services on 9v99.

Data Security Measures

9v99 has implemented industry-standard technical and organizational measures to ensure the security of your personal information.

However, 100% security cannot be guaranteed for data transmitted over the internet. We take every precaution, but users are also responsible for keeping their account credentials secure.

Data Retention and Deletion Policy

9v99 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations.

7.1 — Active Account Data

All information is retained while your account is active. After a request to close an account is received, personal data is deleted or anonymized within a reasonable time.

7.2 — Financial Transaction Records

Financial transaction records may be retained for an extended period in accordance with legal obligations. Certain data must be kept for a specified period under anti-money laundering regulations.

7.3 — Anonymized Data

Even after account closure, anonymized analytical data may be retained for platform development purposes. It is not possible to identify you from this data in any way.

Your Rights

9v99 believes every user has full rights over their own data. You may exercise the following rights.

8.1 — Right to Access

You may request to know what information we hold about you. If you submit a request through the support team, the information will be provided within a reasonable time.

8.2 — Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Corrections can be made through account settings or live chat.

8.3 — Right to Erasure

In certain circumstances, you may request that your data be deleted. However, some data may be required to be retained for a specified period due to legal obligations.

8.4 — Right to Object to Processing

You may object to marketing communications or certain types of data processing. This objection must be submitted via live chat or email.

8.5 — How to Exercise Your Rights

To exercise any of the rights above, contact us through our 24/7 live chat or by email at [email protected]. Your request will be processed within a reasonable time after your identity has been verified.

Protection of Minors' Data

9v99 strictly does not provide services to anyone under the age of 21. Our platform operates for adults only.

If we learn that a minor has registered on our platform, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].

Changes to the Privacy Policy

9v99 may update this Privacy Policy from time to time. You will be notified of significant changes in the following ways.

• A notification will be sent to your registered email address.
• A notice will be displayed on the platform homepage.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after the updated policy is published, you are considered to have consented to the new policy. If you do not agree with the changes, please contact our support team to close your account.

Privacy Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. For more general questions, visit our FAQ page.