9v99 Terms and Conditions
Please read the full terms and conditions carefully before using this platform. By using the site, you are considered to have accepted these terms.
Table of Contents
General Introduction
These terms and conditions ("Terms") apply to the use of the 9v99 platform and all services operated under it. By accessing the website 9v99.lat or using any of its services, you automatically agree to be bound by these Terms.
9v99 is an online entertainment platform offering live casino, slot games, cricket betting, and other gaming services. We operate our services specifically in Bengali for users in Bangladesh.
In these Terms, "user", "you", or "member" refers to any person registered on 9v99. "We", "9v99", or "platform" refers to the authority operating 9v99.lat.
Eligibility and Age Requirement
To use the 9v99 platform, you must meet the following conditions:
Age Requirements
- You must be at least 21 years of age.
- You must confirm your age at the time of registration.
- We may request a valid ID at any time to verify your age.
- Operating an account on behalf of a minor is strictly prohibited.
Personal Eligibility
- Each person may create only one account.
- You must provide accurate and truthful information about yourself.
- Anyone previously banned as a professional gambler may not register.
- Only mentally competent individuals may use this platform.
Account Registration and Management
Opening an account on 9v99 is simple and secure. However, certain rules must be followed both at the time of registration and afterward.
Registration Process
- You must provide your real name, date of birth, and valid contact details at registration.
- Your account must be verified using an email address or phone number.
- Use a strong password — at least 8 characters, including numbers and special characters.
- Creating multiple accounts for one person is strictly prohibited and will be detected during ID verification.
Account Security Responsibilities
- Keeping your login details confidential is entirely your responsibility.
- You may not allow anyone else to use your account.
- If you notice anything unusual about your account access, contact us immediately.
- Selling or transferring your account to a third party is strictly prohibited.
KYC Verification
9v99 reserves the right to verify your identity for large withdrawals or suspicious activity. In such cases, a copy of your National ID (NID), passport, or driving licence may be requested. Withdrawals may be placed on hold until verification is complete.
Deposits and Withdrawal Policy
9v99 uses Bangladesh's popular mobile banking services to ensure safe and fast financial transactions.
Deposits
- Minimum deposit amount: ৳200
- Payment methods: bKash, Nagad, Rocket, bank transfer
- Funds will be reflected in your account instantly after a successful deposit.
- Your balance is updated only after each deposit transaction is verified.
- Depositing funds from illegal sources is strictly prohibited.
Withdrawals
- Minimum withdrawal amount: ৳500
- Standard processing time: 30 minutes to 3 hours
- Withdrawal requests must be made from a registered account.
- Withdrawals may be delayed if KYC verification has not been completed.
- Wagering requirements must be met before bonus funds can be withdrawn.
General Transaction Policy
- All transactions are conducted in Bangladeshi Taka (BDT / ৳).
- The deposit and withdrawal accounts must belong to the same person — third-party accounts are not permitted.
- 9v99 reserves the right to conduct an investigation if money laundering or illegal financial activity is suspected.
- If a transaction is delayed due to a technical issue, please contact the support team.
Bonuses and Promotion Terms
9v99's various bonuses and promotional offers are subject to specific terms. Please read the relevant terms carefully before accepting any bonus.
Welcome Bonus
- New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000.
- Example: Deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500.
- Example: Deposit ৳14,000 or more and receive the maximum bonus of ৳10,000, giving a total balance of ৳24,000.
- Before withdrawing bonus funds, you must wager 10 times the bonus amount (10x wagering requirement).
- Each user may receive the welcome bonus only once.
VIP Cashback Program
Regular players in 9v99's five-tier VIP program receive weekly cashback:
- Bronze: up to 0.2% cashback per week
- Silver: up to 0.3% cashback per week
- Gold: up to 0.5% cashback per week
- Platinum: up to 0.6% cashback per week
- Diamond: up to 0.8% cashback per week
General Bonus Terms
- Each bonus may only be used once and must be used within the specified period.
- Claiming bonus benefits through multiple accounts is strictly prohibited.
- 9v99 reserves the right to modify or cancel any bonus offer.
- If bonus terms are violated, the bonus and any associated winnings may be voided.
- Promotional offers may be restricted to specific games or events.
Gameplay Rules and Policy
All games on 9v99 are conducted on a transparent and fair basis. Certain rules have been established to keep our gaming environment equal and safe for all members.
Fair Play Policy
All game outcomes are determined through Random Number Generator (RNG) technology. No game result is predetermined and there is no possibility of manipulation. We strictly follow a fair play policy.
Betting Limits
Each game has its own minimum and maximum betting limits. These limits are clearly displayed in the game lobby. 9v99 reserves the right to change betting limits under special circumstances.
Technical Errors
If a game result is voided due to a server error, disconnection, or other technical issue, 9v99 will refund the wagered amount. Faulty game results will not be considered valid.
Prohibited Activities
Any of the activities listed below are strictly prohibited on 9v99. Violating these rules may result in account termination and balance confiscation.
- Creating multiple accounts to claim bonus or promotional benefits.
- Playing games using automated software, bots, scripts, or artificial intelligence.
- Using the platform for the purpose of money laundering.
- Sharing or selling your account with or to other users.
- Attempting to hack or gain unauthorized access to the platform's systems.
- Conducting transactions using fake or stolen payment details.
- Colluding with other users to influence game outcomes.
- Gaining an advantage through chargebacks or payment fraud.
- Operating an account on behalf of a minor or assisting them to do so.
- Registering with false or misleading information.
Security and Privacy
9v99 places the highest importance on protecting your personal information and financial data. We use advanced SSL encryption technology to keep all your information secure.
Data Collection and Use
- The information you provide is used solely for the purpose of operating the service.
- Your personal information is not sold or transferred to third parties.
- We may be required to provide information to authorities in response to valid legal requests.
Technical Security
- All connections are secured through SSL/TLS encryption.
- Financial transaction data is stored with the highest level of security.
- Suspicious login attempts are automatically detected and blocked.
To learn more about our privacy practices, please visit the Privacy Policy page.
Responsible Gaming Policy
9v99 believes that gaming is an entertainment activity — it is never a solution to financial problems. We encourage all our members to play responsibly.
Self-Control Tools
9v99 provides the following self-control features for members:
- Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
- Self-Timeout: Temporarily suspend your own account for a set period of time.
- Permanent Self-Exclusion: Permanently remove yourself from the platform.
- Reality Check: Get reminders of your session time at regular intervals.
Support & Advice
If you feel that gaming is having a negative impact on your life, please contact our support team via 24/7 live chat. To learn more about responsible gaming, visit our Responsible Gaming page.
Account Suspension or Closure
9v99 reserves the right to temporarily suspend or permanently close any account in the following circumstances:
Reasons for Account Suspension
- Violation of any clause of these terms and conditions.
- Registering using a false identity or fraudulent information.
- Conducting irregular or suspicious financial transactions.
- Claiming bonuses or promotional offers through fraudulent means.
- Failing age verification or being found to be underage.
- When an account investigation is required by order of a legal authority.
Process Following Account Closure
- Before closing an account, the member will be notified by email stating the reason.
- If the account is closed without a policy violation, the valid balance will be refunded.
- If the account is closed due to a policy violation, associated bonuses and winnings may be forfeited.
- To recover your account, email our support team: [email protected]
Limitation of Liability
9v99 hereby clearly states that it holds no legal liability for the following:
Service Interruptions
9v99 will not be liable for any losses arising from temporary service outages caused by technical issues, maintenance, third-party service disruptions, or unexpected technical faults.
Third-Party Content
The games available on our platform are developed by third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.). 9v99 is not directly liable for technical faults in these games, however the affected bet amount will be refunded.
User's Own Decisions
Every betting or gaming decision is entirely the user's own. 9v99 is not liable for any financial loss or personal issues arising from gaming. We always advise playing responsibly.
Changes & Updates to Terms and Conditions
9v99 reserves the right to partially or fully amend these terms and conditions at any time. The following policy is followed when changes are made:
- Members will be notified in advance by email for any significant changes.
- Updated terms and conditions will take effect from the date they are published on this page.
- Continued use of the platform after updated terms are published will be considered acceptance of the revised terms.
- If you have any questions about the terms and conditions, please contact our support team.