9v99 Guide to Responsible and Safe Gaming
9v99 believes entertainment should never become a burden. Deposit limits, self-exclusion and time-out — all our tools are here for your safety.
What is Responsible Gambling?
Online gaming and betting can be an enjoyable form of entertainment when kept within the right limits. Responsible gaming means spending within your means, playing for fun — not to chase losses, and putting your own and your family's wellbeing first.
9v99 is committed to creating a safe and transparent environment for players in Bangladesh. Our platform includes tools to help you stay in control of your gaming. This platform is intended for users aged 21 and above only.
Gambling carries financial risk. Do not place more bets in an attempt to recover money you have lost. Before placing a bet, decide the maximum amount you are willing to lose and stick to that limit.
Our Safety Tools
9v99 gives you 6 powerful tools to stay in control of your gaming.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once set, the limit takes effect immediately. Increasing a limit is subject to a 72-hour cooling-off period — this delay gives you time to reconsider your decision.
Time-Out Break
Need a short break? Take a time-out from 24 hours up to 30 days. While a time-out is active you will not be able to log in, but existing bets will continue to be settled.
Self-Exclusion
If you need a longer break, choose self-exclusion — for 6 months, 1 year, or permanently. During this period you will not receive any promotional messages either. Reversing this decision is difficult, so please speak with the support team first.
Session Time Limit
Set a maximum duration for each gaming session. Once the set time is up, you will be logged out automatically. This prevents unintentionally extended play and helps build healthy gaming habits.
Betting History
Your complete history of deposits, withdrawals and bets is available in your account. Review how much time and money you are spending on a regular basis. Transparency is the first requirement of safe gaming.
Support and Assistance
If you are experiencing any issues with gambling, contact our 24/7 live chat support in Bengali or email us at [email protected]. Our trained team will help you find the right tools.
21+ Age Verification and Minor Protection
9v99 strictly does not allow anyone under the age of 21 to open an account or play. Age is verified at the time of registration and identity documents may be requested if needed.
If you discover that a minor is using your device or account, contact us immediately. Use a strong password to keep your account secure and avoid sharing your device with others.
Protect minors in your home
- Keep a PIN or password lock on your device
- Use parental control software on your browser
- Never share your login credentials with anyone
- Turn off automatic password saving in your browser
- Always log out when you finish playing
- Talk openly with children about online safety
Signs of Problematic Gaming
If any of the signs below apply to you, do not delay in seeking help.
- Spending beyond your budget and having to borrow money
- Placing more bets to win back money you have lost
- Hiding your gambling from family and friends
- Neglecting work, studies or family responsibilities
- Wanting to stop gambling but being unable to
- Feeling restless or irritable when you cannot gamble
- Unable to pay bills or instalments because of money spent on gambling
- Gambling to escape stress, anxiety or depression
Problem gambling is treatable. The sooner you seek help, the sooner things will improve. The 9v99 support team will give you the right guidance in complete confidence.
Limits and Protection Options
A comparison of all our tools to help you stay in control of your gaming.
| Tool Name | Time to Take Effect | Time to Cancel | Recommended Use |
|---|---|---|---|
| Deposit Limit (Decrease) | Immediate | After 72 hours | For regular players |
| Deposit Limit (Increase) | After 72 hours | At any time | Precautionary measure |
| Session Time Limit | From the next session | After 24 hours | To prevent long sessions |
| Time-Out (24 hours – 30 days) | Immediate | After the set period | For a temporary break |
| Self-Exclusion (6 months – 1 year) | Immediate | Via support after the period ends | For serious problems |
| Permanent Self-Exclusion | Immediate | Cannot be cancelled | For a permanent break |
Simple Steps to Set Limits
Activate the safety tools on your account in just a few easy steps.
Log In
Log in to your 9v99 account and click your profile icon in the top right corner.
Account Settings
Go to the "Account Settings" or "Responsible Gaming" menu — you will find all the protection options there.
Choose a Tool
Deposit limit, time-out or self-exclusion — choose the tool that suits your needs.
Confirm
Set the amount or time period and agree to the confirmation message. The limit will take effect immediately.
If you have any trouble, contact us via 24/7 live chat or at [email protected] — we are here for you.
Golden Rules for Healthy Gaming
Awareness is the foundation of responsible gaming. Following the rules below will keep gaming enjoyable at all times rather than a source of worry.
Remember, 9v99 never encourages you to bet more. Our goal is to ensure long-term, safe entertainment.
- Set a budget: Only bet money that you can afford to lose without it affecting your household.
- Set a time limit: Decide how long you will play before you start and stop when that time is up.
- Play for fun: Play for enjoyment, not as a way to earn money.
- Not when tired or drunk: Avoid playing when you are not in a good mental state.
- Accept losses: Losing is part of the game. Betting more to chase losses only makes things worse.
- Take regular breaks: Taking breaks during long sessions helps you maintain the ability to make sound decisions.
- Spend time with family and friends: There is life beyond gaming — nurture your relationships.
Play Responsibly,
Stay Happy
If you ever feel gaming is getting out of control, get help now. The 9v99 support team is always by your side.
More Help and Resources
Alongside support from 9v99, explore other gaming options as well.
Live Chat Support
Live chat support in Bengali, 24 hours a day, 7 days a week. Talk to our trained team for self-exclusion, limits or any other issue.
Email Support
For detailed requests, email us at: [email protected]. Self-exclusion requests are generally processed within 24 hours.
FAQ Page
Answers to common questions about deposits, withdrawals, safety tools and your account can be found on our FAQ page.
Explore Our Other Pages
Alongside responsible gaming, browse 9v99's various game and information pages.
Responsible Gaming Frequently Asked Questions
Find answers to the most common questions here.